How to Improve Jitter Levels

June 28, 2018
Category: Internet Service, VoIP

We’ve been discussing jitter in the last few weeks–what it is, how to measure it, what an acceptable level is. As a quick recap, jitter is information that is received incorrectly. So, over the phone, jitter sounds like static or other noises that interrupt your call; over the Internet, it might present as slow load times while trying to stream a video or game.

So if you have jitter, how do you improve it? Nine times out of 10, jitter is caused by your Internet connection. So, a simple fix would be to reset or replace the Internet Service Provider’s modem.

If that doesn’t do the trick, another way to improve jitter in your organization is by contacting your Internet Service Provider (ISP). Let’s take a look at how that is done and how the ISP can help.

How to Improve Jitter

ISP Intervention

In order to resolve issues of persistent and aggressive jitter, engaging with your ISP is crucial; otherwise, the provider may not resolve the problem on their own. Specifically, you don’t want to contact your ISP and “prove” to them that there’s jitter by doing a speed test on the call; this method is easily ignorable, and the ISP could suggest that you continue to monitor levels of jitter.

Instead, the ISP should meet you on site, where you can physically show them the instances of jitter. From there, the ISP can either replace the modem or troubleshoot the signal coming into the building. The ISP may also consider putting a new connector on your cable.

A second, common method to improving levels of jitter is by installing a quality of service device. If you have bad jitter, it won’t solve it, but it will improve it.

Notably, replacing the ISP’s modem has resolved jitter 100% of the time in our experience.

Final Thoughts

A qualified Maryland communications companies can (and should) meet your ISP on site to act as a middle man; this way, the ISP can’t understate your complaints and the company can help you prove there is jitter. From there, it is up to the ISP to solve the issue, but the “middle man” can ensure that the issue is resolved quickly and fully.

Founded in 2007, DataStream Communications is a hosted VOIP provider in Maryland that offers businesses within the Mid-Atlantic region complete cloud phone systems as well as phone numbers. We cover the entire process from initial consultation to installation and after purchase services.

DataStream Communications is focused on customer service and quality and strives to provide the best possible customer experience. Contact us today to see how we can improve your phone quality.

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