Why You Should Move Your Phone System to the Cloud
September 19, 2018
Category: Business Phone Service, Phone Systems
While most businesses are improving their services with high-speed Wi-Fi, they may not not be taking advantage of high-speed phone systems by hosting them in the cloud.
The legacy on-premises system known as PBX was designed only for in-office, everyday use with desktops computers, but times have changed. Businesses and their offices have become increasingly mobile—and phone systems are no exception.
Moving your phone system to the cloud prevents downtime, lowers costs, integrates your mobile and in-office devices, and provides better reliability overall.
Save Time and Lower Costs
With traditional PBX services, you usually need an on-site team with an IT background to help keep things running—not to mention the multiple days or even weeks it takes to install all of the hardware that comes with an on-premises system.
By moving to the cloud, your system can be up and running within a few minutes of activating the account. The cloud also allows team members to be in control of their own phone system without IT assistance.
Moreover, eliminating the need for large amounts of hardware and technical assistance means significantly lower costs for your business. In fact, businesses can usually save 50 to 60 percent in their first year in the cloud compared to using an on-premise PBX service.
Integrate Mobile Devices
A huge benefit to moving to the cloud is the ability to integrate your cell phone into your business. If a member of your team needs to be out of the office for any reason, they can easily transfer their business calls to their cell phone without skipping a beat. This works for both calls and texts and uses your company’s business number, with no need to reveal your personal cell phone number.
Limit Downtime with a Remote Fix
For older phone systems working with a card, an outage resulting from a storm or some other reason would require a technician to physically come to your place of business and attempt to bring the phones back online. But this can take a very long time when you consider just how much business is done in a day—business you could potentially lose during downtime.
Alternatively, having hosted voice means your system can be moved easily and quickly from one office to another, or even to everyone’s cell phones, until the service to your business phones is restored. No more missed calls or opportunities while waiting for the fix.
When you move your phone system to the cloud, keep in mind that it will be running off your Wi-Fi or Internet connection. This can definitely give you better connectivity, but if your Internet service is spotty or unreliable for long periods of time, your phones could be as well. Thankfully, finding faster and better Internet service has become easier than ever. Moving your phone system to the cloud will not only result in a more reliable connection but also boost productivity for your team members working on the web.
Take a look at our phone systems overview or call us today with your questions regarding moving your business’s phone system to the cloud. If you’re ready for your business to start moving towards the future, DataStream Communications is the right place to start!