5 VoIP Features Your Business Needed Yesterday
June 16, 2017
Category: Business Phone Service, Phone Systems, VoIP
Looking at a VoIP phone system for your office, but wondering what really sets a VoIP phone service apart from a traditional analog service? Here are 5 of features of a business VoIP service that your business needed to start using yesterday.
Good Hold Music
Elevator music has increasingly become a dirty term. If your company has hold music, but you haven’t changed it in 20 years, it’s probably really bad and really outdated. With a Maryland VoIP service, you can not only use newer and customized music choices for your hold music, you can even record a personalized message. The switch from generic hold music to something customized will give you the ability to sell your business even while your customer is on hold.
The ability to have multiple different people, located in different parts of the world, all in on the same phone discussion, is quite amazing. Conference calls are a great way to bring everyone together and collaborate on a topic, even if people are far away. VoIP allows users to easily and efficiently create conference calls of the highest quality and with added features such as muting and hand raising.
Ever call a company and get an automated menu which helps to direct you to the correct person? While many folks hate calling a company and speaking to a computer, it has become an accepted part of dealing with large organizations. It’s also an extremely efficient way to help direct callers to the right department when done correctly. By “done correctly”, we mean your menu branch should be short and sweet because too much button-pushing leads to callers hanging up the phone.
Mobile Call Forwarding
In today’s age, consumers do not want to leave a message or call back if a business doesn’t answer. Instead, they will proceed to call the next company on their list—one of your competitors. VoIP gives business owners the ability to never miss a phone call again. If you’re constantly traveling, or your office manager is out sick for the day, you can have your Maryland VoIP service forward phone calls to your cell phone.
Phone Sales Training
A commonly over-looked benefit to using a VoIP service for your business is the ability to record calls as well as barge and whisper. With any company who does a majority of their business over the phone, a huge area to improve overall productivity will be through phone training. VoIP gives the ability to quietly listen to a salesperson’s phone call and whisper to them (without the customer’s knowledge) any tips or answers to help make the phone call more productive. In addition, phone calls can be recorded and played back for use in training later on.
For more information on how a Maryland VoIP service could help your business, get in touch with the area’s leading VoIP provider: DataStream Communications. DataStream Communications is dedicated to delivering quality and unparalleled customer service and VoIP solutions for all of our customers in the area. For more information, give DataStream a call today at 1-800-974-2605 or fill out the form on our website for a free demonstration.