VOIP Phone Service for Business: What Affects the Quality of Service?

February 15, 2016
Category: Phone Systems, VoIP

Mature and high-speed, an increasing number of businesses are replacing conventional landlines and jumping to VoIP. Whether you are a start-up company, a growing business or an established business needing a new phone number or a new device, VoIP phone service for businesses is always a good idea. VoIP phone, or Voice over Internet Protocol communication, is an award-winning telephone system that works anywhere and comes along with plenty of features along with it, such as call transfer, music on hold, call conferencing, and more.

VOIP Phone

What do you need to improve the quality of VoIP phones?

Quality can mean a lot of things. When talking about VoIP phone service for business, quality simply means being able to listen and speak in a clear voice and in a continuous manner, without the jitter and noise. High-quality voice calls are the norm today but reliable quality does need some effort. The quality of your VoIP call depends a lot on your Internet connection.

To experience the best of VoIP, this phone requires a broadband connection. A large number of your employees should be able to chat on VoIP without having to worry about bandwidth caps, as long as the tabs on the data usage are closed. If your business will have a lot of simultaneous users, the more bandwidth you will need. If you work alone, or if your business only has a few employees, you won’t have much to worry.

Your Internet Service Provider, or ISP, will confirm how much bandwidth you signed up for. Subscription to a VoIP service provider is necessary to be able to place and receive calls.  VoIP phone systems for small business and established business don’t have to use the telephone network of your telephone service providers for making calls, thus, reducing the costs for phone calls. All that’s needed is high-speed Internet access and IP phones.

For even better quality, there are numerous call management tools on the market. Some are hardware-based and some software-based. Nowadays, hardware-based tools are becoming even more costly and are about to face out, leaving you with call monitoring software-packages. The software does VoIP call center, call recording, monitoring call conversations, call recording backup, reporting with graphic displays of call activity, remote access, and the like.

Certain hardware setups are needed to allow you to speak and listen when receiving calls using VoIP.  You may want to get a complete set of network equipment such as routers and phone adapters, or simply just a headset.

Now that you are aware of the benefits and the service that VoIP provides, experiencing it firsthand has probably crossed your mind.

Sources
What is VOIP, voip-info.org
Hardware and bandwidth requirements for VoIP, searchunifiedcommunications.techtarget.com

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