Why Someone Should Always Answer your Phone
March 15, 2017
Category: Phone Systems, Uncategorized
In the modern age of cell phones and technology, a business who doesn’t answer their main phone line is sure to fall behind. Sometimes, it’s actually shocking the amount of businesses who don’t answer their phones when a current or potential customer calls. We hear a variety of reasons why owners don’t answer and most of them are warranted. Still, here’s why someone should always answer your phone.
Why Someone Should Always Answer your Phone
If a customer is actively searching for your business online, they are at the stage in their buying process where they are trying to spend money with you. So, they find your business’s phone number through a quick Google search or social media and call you. No answer. What happens next? Nine times out of ten this customer will go back to Google and find the next business to call.
You’re Giving your Competitors Business
We really want to highlight this point. If you’re not answering your business phone when a potential customer is actively seeking out what you offer, then you’re losing out on easy business. Not to mention, that customer is now doing business with your competitor. Not only are you losing out on money, but your competitor is now getting more money!
How Can I Answer the Phone if I’m Busy?
There are multiple ways to solve this issue, but the two most common are to hire someone in-office to answer your phones for you or to outsource this activity to an off-site call center. If hiring someone in-office is cost prohibitive, then it makes a lot of sense to partner with a local and trusted Maryland call center service. This way, you can continue running your business and let someone else worry about answering the phones.
Why Should I Hire a Call Center Service?
Oftentimes, we hear that people want to avoid partnering with a local Maryland call center for a variety of reasons and most of these reasons aren’t supported by facts. The truth is, a call center offers your business a local solution so you can answer your phones at all times and earn more business.
Call centers in Maryland are flexible to your business needs, reliable, quick to respond to calls, and great at solving customers’ issues. The call center will supply all the information from the call into a customer management tool (CRM) for you to access later.
Why Choose DataStream for your Call Center Solutions
DataStream Communications offers personalized call center solutions built to your specifications, as robust or as basic as your business requires. Our call center services are reliable, have fast response times, and a high rate of resolution. What this means for you is happy customers, better sales, and a higher return on investment.
DataStream Communications is a locally owned and operated Maryland call center service with a proven track record and the industry experience to add value to your business. For more information on the types of call center solutions we can offer your business, give us a call at 800-974-2605 or fill out the form on our website today!
