How Reliable is Hosted PBX?
February 17, 2017
Category: Hosted PBX
If you’re looking into a hosted voice or hosted PBX system, one of the main concerns you may be having is whether or not it is a reliable phone service. In short, hosted PBX is very reliable. What affects whether hosted PBX is or is not reliable will be the company who is running the hosted PBX itself. So, what are some things that affect the reliability of hosted PBX?
Capacity
The capacity of the hosted PBX service will affect how clogged the system could get during a period of higher call volume. If there are multiple businesses on the same exchange, it could overload the system’s capacity, making your phone unreliable. Take some time and look through your host’s testimonials and reviews to ensure they are the real deal.
Support
Downtime happens no matter if your phones are hosted at your office, or on a hosted PBX. What matters is there is a support person who can help you get things back up and running quickly and they don’t direct you to another person and give you the run-around. Ask your hosted voice company the hours of their support line, and what area code it is located in; this will ensure you get the proper support you need.
Back-Ups
Natural disasters are something unavoidable. A quality hosted PBX will be more reliable if they have back-ups and host their services in multiple locations in the case of a natural disaster. This way, if a hurricane comes through where your business is located, your phones are still working.
Security
Phone systems can be hacked when they’re run through the internet. Be sure the hosted PBX or hosted voice company you partner with is secure. Is their customer login page secure? You will know by the “HTTPS” and the lock icon in your Internet’s browser. For more verification on your hosted voice service’s security, ask them about what type of security measures they have in place.
For more help with determining if your Maryland hosted PBX service is secure, get in touch with Datastream Communications today. Datastream Communications is an East Coast business Voice and Phone system provider with the experience and capabilities to provide reliable hosted PBX systems for any size business. Give Datastream a call at 800-974-2605 or fill out the form on our website to schedule a free demonstration today!
