How Reliable is Hosted PBX?

February 17, 2017
Category: Hosted PBX

If you’re looking into a hosted voice or hosted PBX system, one of the main concerns you may be having is whether or not it is a reliable phone service. In short, hosted PBX is very reliable. What affects whether hosted PBX is or is not reliable will be the company who is running the hosted PBX itself. So, what are some things that affect the reliability of hosted PBX?

maryland phone systems how reliable is hosted pbx?

Capacity

The capacity of the hosted PBX service will affect how clogged the system could get during a period of higher call volume. If there are multiple businesses on the same exchange, it could overload the system’s capacity, making your phone unreliable. Take some time and look through your host’s testimonials and reviews to ensure they are the real deal.

Support

Downtime happens no matter if your phones are hosted at your office, or on a hosted PBX. What matters is there is a support person who can help you get things back up and running quickly and they don’t direct you to another person and give you the run-around. Ask your hosted voice company the hours of their support line, and what area code it is located in; this will ensure you get the proper support you need.

Back-Ups

Natural disasters are something unavoidable. A quality hosted PBX will be more reliable if they have back-ups and host their services in multiple locations in the case of a natural disaster. This way, if a hurricane comes through where your business is located, your phones are still working.

Security

Phone systems can be hacked when they’re run through the internet. Be sure the hosted PBX or hosted voice company you partner with is secure. Is their customer login page secure? You will know by the “HTTPS” and the lock icon in your Internet’s browser. For more verification on your hosted voice service’s security, ask them about what type of security measures they have in place.

For more help with determining if your Maryland hosted PBX service is secure, get in touch with Datastream Communications today. Datastream Communications is an East Coast business Voice and Phone system provider with the experience and capabilities to provide reliable hosted PBX systems for any size business. Give Datastream a call at 800-974-2605 or fill out the form on our website to schedule a free demonstration today!

Back to Blog

Ready For a Better Telecom Company?

maryland telecom solutions

What Our Customers Say

Our relationship with DataStream began with a referral from our IT company. Navigating through the many different options for telephone service is a daunting task, but with DataStream, we felt like we had an honest, trusted partner. Throughout the entire process of migrating to our new phone system, DataStream was responsive, knowledgeable, and professional. Their equipment and services are top notch, and we couldn’t be happier with the end result!

-Paula T., Rockpoint Corporation

customer

View The Areas We Serve

Baltimore County Phone Solutions: Baltimore City, Arbutus (21227), Catonsville (21228, 21250), Cockeysville (21030, 21031, 21065), Dundalk (21222), Edgemere (21219), Essex (21221), Garrison (21055), Lansdowne (21227), Lochearn (21207), Lutherville (21093), Middle River (21220), Milford Mill (21244), Overlea (21236), Owings Mills (21117), Parkville (21234), Park Heights (21215), Pikesville (21208), Randallstown (21133), Reisterstown (21136), Rosedale (21237), Timonium (21093), Towson (21204), White Marsh (21162), Woodlawn (21207), and more.

Carroll County Phone Solutions: Eldersburg (21784), Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Taneytown (21787), Union Bridge (21791), Westminster (21157, 21158), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Woodbine (21797), Taneytown (21787), and more.

Frederick County Phone Solutions: Frederick (21701, 20702, 21703, 21709), New Market (21774) , Mount Airy (21771), Urbana (21704), Ijamsville (21754), Walkersville (21793), Libertytown (21762), Damascus (20872), and more.

Howard County Phone Solutions: Clarksville (21029), Columbia (21044), Cooksville (21723), Dorsey (21075), Elkridge (21075), Ellicott City (21043), Fulton (20759), Glenelg (21737), Glenwood (21738), Granite (21163), Hanover (21076), Highland (20777), Jessup (20794), Lisbon (21765), Marriottsville (21104), North Laurel (20723), West Friendship (21794), Woodbine (21797), Woodstock (21163), and more.

Montgomery County Phone Solutions: Olney (20832), Damascus (20872), Laytonsville (20882), Silver Spring (20910), Clarksburg (20871), Gaithersburg (20878), Germantown (20876), Bethesda (20816), Chevy Chase (20815), and more.

Prince George's County Phone Solutions: Bowie (20715, 20716, 20720, 20721), Beltsville (20705), Adelphi (20783), College Park (20740,20742), Greenbelt (25689), Hyattsville (20781, 20782, 20783, 20784), Landover (20785), Laurel (20707, 20723), Springdale (20774), Upper Marlboro (20772, 20774), Woodlawn (21207).

Serving Southern Pennsylvania, All of Maryland, Washington, DC and Northern Virginia

©2017 Datastream Communications, All Rights Reserved.
Site Designed and Developed by: Advantage Internet Marketing

maryland phone system business logo