Hosted PBX Phone Systems for Small Business: Advantages You Can Expect

May 13, 2016
Category: Info Articles

Technology has revolutionized communication, and businesses of all sizes are beginning to rely more and more on VoIP (Voice over Internet Protocol) to satisfy the ever-evolving needs of their stakeholders.

From clients and employees to business partners, people are getting used to a higher level of connection, and internet based phone systems for small business make it easier to satisfy this demand.

A popular choice among companies is a Hosted PBX. It’s a VoIP business phone system wherein the hardware is kept at your provider’s facility and connection is established over the internet. This solution comes with a variety of advantages such as:

Low Upfront Costs

A major benefit of choosing a Hosted PBX are the lower servicing and hardware costs compared to other VoIP systems. Since the hardware sits at the provider’s location, you do not have to shell out a large capital investment nor spend for personnel or maintenance for the system.

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24-Hour Customer Service

If you have clients all over the world at different time zones, then a Hosted PBX might be for you. It allows businesses to service customers no matter what time it is at your main location.

Scalability

As your organization grows, so do your phone system needs. Hosted PBX phone systems for small business enables you to grow and scale your system as your operations expand. Compared to on-premises systems, you can remove or add lines from a Hosted PBX easily and without additional expenses. Better yet, this system means you only pay for what you actually use.

Latest Features

Hosted PBX comes with advanced calling features that are crucial to meeting the demands of your employees, partners, and customers. For instance, it grants you access to remote call management, voicemail, e-mail, voice messaging, and auto attendant. It also offers interconnectivity between video, e-mail, IM, voicemail, and other capabilities. Perhaps more importantly, a Hosted PBX allows you to capture and analyze data from these forms of communication, helping you provide greater and more reliable service.

These are just a few of the many advantages that a Hosted PBX phone system offers. To reap these benefits, however, finding the right provider is crucial so you can better understand if this VoIP system is the right fit for your small business.

Sources:

Virtual PBX Puts a Professional Spin on VoIP, PCWorld

What are the advantages and disadvantages of a Hosted PBX?, VOIPmechanic.com

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