Making the Most Out of Internet Based Phone Systems for Small Business
October 28, 2015
Category: Info Articles
Since its introduction a few years ago, Voice over Internet Protocol (VoIP) phone systems remain to be the phone system of choice among small businesses of today. With phone calls connected through the same Internet connection that a business currently uses in getting online, VoIP phone systems offer a reliable phone service with higher call quality and more features for less costs.
Features on VoIP Phone Systems
Companies looking for reliable phone systems for small business know that VoIP phone systems have options like call waiting, voicemail, toll free numbers, remote operation, and call forwarding. Beyond these options, however, are other features that can benefit your business, among them is voicemail to email transcription. As the name suggests, this feature transcribes your voicemail messages into written text, then sends them to a preferred email.
VoIP phone systems also come with coaching tools that allow you to give advice to your employees while they’re receiving a call. You can either listen to the conversation without interrupting, or provide tips and information to your employees without the client being aware of your presence. Also, VoIP services comes with conferencing, which allows you to monitor and manage invitations and participants in an online conference.
Finding the Best Plan
All these features that come with VoIP business phone systems may seem enticing enough, but choosing the right plan for your specific business needs enables you to maximize your clients’ satisfaction while reducing costs. In finding the best plan, business owners should first be aware of their current needs, especially their current number of employees that will be taking calls at any given time.
When investing in internet-based phone systems like VoIP, your business should first have a high-speed Internet connection, lest you experience a bigger headache dealing with choppy connections. A proper Internet connection ensures that their VoIP system comes with crystal-clear quality.
Another factor to consider is the hardware that you plan to use when turning to VoIP. Some businesses choose to invest in brand new IP phones, while others favor those that they already have. While there’s no harm in going for brand new hardware, converting your current phone system can further reduce costs.
Once you’re ready to go for a better and clearer communication system, choose a plan only from a trusted provider of Internet-based phone systems for small business. Companies like Datastream Communications offer a wide range of VoIP phone system plans that fits your particular business needs, which comes with their full package system that can also improve on your Internet connection and voice services.
Sources
10 VoIP features that can benefit your small business, Tech Republic
4 Expert Tips for Making the Most of a Business VoIP Phone System, Business 2 Community
