What is QoS or Quality of Service? And Why is it Necessary?

June 16, 2014
Category: Business Phone Service, Internet Service

Businesses today rely heavily on the internet and data streaming.  Whether it is for the sake of VoIP services, messaging and emails, or downloaded data, having the best speed and quality is going to make all the difference in the high speed world of today’s corporations.  Yet, often businesses who are paying through the teeth for the highest speed and quality bandwidth find themselves often with lagging video and dropped calls.  Despite the increasing demand for faster, better internet, the truth of the matter is that we still live in a world where there is a finite amount of data that can currently stream at any time.

Of course, there is a solution.  Quality of service tools (QoS) can help you to better streamline the way that your bandwidth is being used.  This can help you to get more bang for your buck, the internet way.  Especially when using hosted PBX systems or other VoIP tools, when you need your calls to be as crystal clear as possible, QoS tools are vital.  Two of the main reasons are:

Video Usage

All of those video calls and webinars cost a lot of bandwidth.  They are necessary in today’s world, but unfortunately they are also slowing down and costing the quality of all of your other communications.  That includes the cost of your hosted PBX voice experience.  QoS tools will prioritize your internet usage to make sure that all of your features are up to par and work smoothly.

Automated Management

We live in a world where high data streaming is in constant flux around us.  Unfortunately, for many companies that flux can easily reach a point where your entire bandwidth is appropriated knocking out your hosted PBX for several hours and crippling your businesses work day.  That can be as simple as a necessary service download or a viral video.  To avoid unforeseen usage spikes crippling your system, QoS allows you to manage your appropriation across the whole MPLS network, eliminating that digital traffic jam.

When faced with streaming and data problems, the first solution is nearly always to simply buy more.  If your company is already strapped for cash and there is no possibility of buying more than many companies will simply settle for the lowered quality.  They accept the way that their employees waste important time staring at a slowly loading screen or work frantically to reconnect with customers when their calls were dropped.  There is a third option and it can make all the difference in your business.  Investing in a good set of QoS tools will enable your business to run smoother, keep your data lines clear for when those important calls come in, and all without you having to invest more money into a problem that had little to do with the original broadband speed and more to do with usage in the first place.

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