How Does A Hosted PBX System Work?

June 16, 2014
Category: Hosted PBX, Phone Systems

With technology changing daily, it can be easy to drown in the constant influx of digital tools that can help your business succeed.  Some of these are more helpful than others,  varying from being no more helpful than the systems that were already set up, to completely changing the face of business.  In the case of a business phone system, a digital Hosted PBX is one of the most helpful and comprehensively easy digital technologies that we have today.  The reason for that lies in the simple way that it works.

The trick of a Hosted PBX lies in the simplicity of their use of the VOIP technology.  Like Skype does on a smaller level, a Hosted PBX creates a phone line for you on the internet.  While ordinary VOIP technologies create a single phone line to replace a simple home landline or cellphone, Hosted PBX systems offer all of the same advantages that you get in purchasing a traditional business phone system, but with all the advantages that come with a VOIP.  When paying for VOIP or Hosted PBX systems, you are renting space within their data center to process the data of your phone calls.  Unlike physical land lines which are location centered, digital phone systems stream the information through the cloud, utilizing the internet service that you already have in place.

Digital phone lines do not suffer from the same restrictions as landlines or cellphones.  Made possible through cloud computing, they transfer the phone conversation directly through the internet.  A customer calls in, and the Hosted PBX transfers that call to the proper line.  While in a normal business phone system a receptionist must field every single call to determine where to forward the call to, on a Hosted PBX system the automated attendant smoothly evaluates the customers needs and connects them to the proper source.  So whether the customer or client needs to be connected to a particular department, their call is already sorted before it reaches anyone at the business.  Not only that, but because the call is routed through the internet, there is no longer any restrictions on location – the destination phone can be anywhere at all as long as they’ve got service and still receive business calls.

With all digital communication, the door is opened wide for a number of features that simply aren’t possible with a land line system.  Features like scalability, security, and unlimited data storage are all possible with Hosted PBX systems.  These are made possible by the nearly limitless freedom and space of digital platforms.

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