Hosted PBX System – Top Five Advantages

June 16, 2014
Category: Hosted PBX, Phone Systems

We live in a mobile, fast paced world, with more time than ever spent outside of the office.  Yet, customers and clients still need a consistent place to contact, without having to wonder if they will be able to get in touch with the right person for their situation.  Hosted PBX systems are perfect for companies and businesses that need more flexibility, reachability and room for growth than traditional business phone systems provide.


A few of the advantages that Hosted PBX systems offer are:

Virtual Extensions:  Hosted PBX systems have amazing flexibility because of the way that they create extensions digitally.  This means they are able to create, reassign or eliminate extensions without any stress or strain.  No longer will a change of hire or phone number involve reprogramming the entire system, with Hosted PBX systems it is only a simple matter of a few clicks of a button.

Follow-Me Calling:  Similar to Virtual Extensions, but on a shorter notice, follow-me calling enables you to set the extension to ring a different number than normal, or multiple numbers at one time.  That means that if you have a temp employee working for awhile you don’t need to transfer personal phones, but can simply set up the follow-me calling.  This is also helpful if for some other reason a temporary or short term new number needs to be set up.

Auto-Attendant:  Whether you are able to afford a full-time receptionist or not, the fact of the matter is that one person is only able to handle a certain amount of in-bound or out-bound calls at a time.  The convenience of an auto-attendant lies in the simple fact that they make it possible for your phone line to receive an infinite number of calls, routing them to the proper channels and leaving your receptionist better able to field the calls and work that needs to be done.

Centralized Messages:  At times, a voice mail message is pertinent not only to one person, but a large portion of the company.  Rather than creating an infinitely expanding loop of phone tag and messages re-recorded over and over, centralized messages make it possible for all parties involved to access the same message, and even forward them on like one would with emails or other pertinent message.  This saves everyone involved time, and helps to prevent miscommunication or garbled facts later down the line.

Web-Based Management:  All businesses have different needs and demands, and no matter how close a PBX system can get, there are always going to be superfluous services offered or others that are missing.  One of the greatest advantages of VOIP systems and Hosted PBX systems is that they offer a greater degree of customizability than standard business phone systems.  With Web-based management you are able to alter and edit your own system to suit the exact needs of your company.

These are just a few of the features that Hosted PBX systems make possible for your company.  Whether big or small, it is the digital VOIP system that will have exactly the features to help make your business thrive.

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