Why Are Businesses Upgrading to Digital Phone Services?

June 16, 2014
Category: Business Phone Service, Hosted PBX, Phone Systems


Naturally, in the digital age VoIP systems seem to really be the golden ticket to simple, cost-effective phone services.  Yet, things are not always as they appear to be, and a sensible business owner would want to investigate further.  So, a quick overview of whether or not VoIP business phone plans are the solution that is right for your business.

Cost-effectiveness: Depending on the complexity of the system that you intend to install, and the level of digital infrastructure that you already have in place at your business, the cost of switching to VoIP systems could be nearly free, or a fairly expensive install.  However, once the system is in place, it is certainly more cost effective than maintaining separate data networks and voice only networks.  For a small company with minimum budget that can mean the difference between breaking even or turning a profit.

Scalability:  Because VoIP frequently uses off-the-shelf PC hardware, scaling is as incredibly simple as all of the talk makes it seem.  Unlike standard PBX systems which usually come in prepackaged equipment for 8 or 10 phone lines, digital business phone service is customizable for the number of phone lines that you need, whether that increases, decreases, or doubles.  Similar to the cost effective issue, for many large businesses the need to purchase excess lines is not a real issue, but for small companies who are working hard to keep their costs down as much as possible it can make or break a particular quarter.

Survivability:  We have all seen the catastrophic effects of natural disasters, floods, fires, even the occasional man-made disaster and the way that it can level business and lives in an area for years afterward.  One of the greatest difficulties with traditional business phone service providers is their reliability on analog technology.  Once the phone lines are down or destroyed, there can be no quick and easy replacement.  The entire community must wait instead for the physical phone lines to be relaid.  With VoIP there is no need for that.  Because the phone service is based in software and has access to complicated routing protocols and resilience measures, your company can quickly get back on it’s feet to provide for the people of your community.

With so many advantages, it becomes easy to see exactly why so many businesses are turning to VoIP systems for their business phone lines.  Though the initial cost and the switch can be complicated, VoIP is definitely the direction which phone service is going and for several very good reasons.

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