Features of VoIP

How VoIP Can Improve your Business, Today

If you’ve been considering Voice over Internet Protocol (VoIP) for your company, then you may have heard about how it can change the way that you do business. After all, VoIP is a fully-customizable, 99.9% reliable, online service that will help bring your company into the 21st Century.

DataStream Communications is proud to provide VoIP services in Maryland and part of providing those services is making sure our customers understand what VoIP can do for their business.

The 5 Key Features to Using Hosted VoIP

When you head people talk about hosted VoIP in Maryland, you commonly hear how great it is. After all, most, if not all, the downsides to legacy systems are solved with this modern phone technology. But when you boil it down, what are the actually benefits VoIP can provide for your business?

1. VoIP Saves Your Business Money

Hosted VoIP saves your business money in a variety of ways, including:

• Eliminates on-site IT issues
• Eliminates CAPEX costs
• Future-proofed phone Systems
• Dissolve Phone Closet Costs
• Create ability for remote workers, reducing overhead costs.
• Average lower Monthly Spend vs. Traditional phone lines

2. VoIP is a More Reliable Phone Service

When compared to other available phone services in the business environment, VoIP is much more reliable. Here’s why:

• Operational phone systems when traditional phone lines go down
• Geographic redundancy in phone servers
• Service issues handled remotely eliminating wait time for a service call.
• Future-proofed system updates with technology

3. Feature-Reach Technology to Improve Workplace Communication

In truth, there are many more features than what we have listed below. Due to the fact that VoIP is a digital technology, there are many features which traditional lines simply can’t offer. Here are some of the most used features:

• Call Conferencing
• Conference Bridges
• 3-Way Conference Calling
• Do Not Disturb Feature
• Receive and Make Calls Remotely
• Voicemail to Email or Text.
• and more!

4. Reduces Distractions and Lost Calls

One major communications issue is the distraction a constantly ringing phone can introduce. Similarly, when the phones start to get busy, too many calls can lead to losing potential business. Here is how VoIP can help:

• Follow Me Call Routing
• Call Screening
• Caller ID
• Do Not Disturb Feature
• Office Intercom
• Multicast Paging

5. Improves Customer Service

Our customers are one of our most important assets. Make sure your customers have a favorable experience when calling into your company by using a hosted voice service. Here are some of the features your customers will appreciate:

• Customized hold music
• Commercials on hold
• Voicemail to email
• Call recording
• Auto attendant
• Reporting
• Toll free numbers

Keep Track of Your Call Data With VoIP

Keeping your business on the cutting edge is all about keeping up with your business’s data. The more you know about your calls, the more efficiently you can operate your company, and the more revenue your company will generate.

With VoIP, you can keep track of the length of your calls, where they are coming from, their quality, and frequency. You can then utilize this date to streamline your environment.

Trust a Maryland VoIP Company with Experience

DataStream Communications is your trusted Maryland VoIP company. We provide each and every one of our customers with customized support system, available 24/7/365 so that you always have the help you need. DataStream Communications is proud to be your Maryland VoIP provider, so contact us today to get started.