Small & Large Call Centers
Datastream understands that the needs of a small business and that of a large business are versatile and are constantly changing. Whether you are a small business who needs minimal customer service call center solutions, or a large corporation who wants to outsource their complex customer service or sales support to a call center, Datastream Communications can meet your call center needs. We have extensive experience in assisting businesses of all sizes in Maryland, Virginia, Washington DC, and Pennsylvania find an answer to their Call Center and Customer Service issues.
Small Scale Call Center Solutions?
When you are a small business, every single customer interaction matters and is an important part of your businesses lifeline. Because our call center solutions are built to fit your business needs, you are able to select the features that are most valuable and necessary for your customers and employees. You will also receive the same 24-7 service that our large corporations get. And our Call Center Solutions come with flexible pricing to meet your small business needs.
Large Scale Call Center Solutions?
Datastream understands that a large business or corporation has significant call center needs that require an experienced and organized solution with multiple features. Our call center services can handle your high volume call flow with efficiency and a speedy response time. We have special features and plans that meet the needs of any large business to make choosing a call center solution simple. By using Datastream to support your large business call center needs you will create a more cost effective solution for your business over employing your own call center in-house.
Benefits of Call Center Services
- Fast Response time
- Full Scalability and flexibility that grows with your business
- Customizable Features
- Experienced and professional agents
- Affordable and transparent billing
- Optimized queuing
- Monthly call analytics
- Outbound and inbound agent services
- Voice, Email, and Web chat options to suit your customer service needs
- 24-7 reliability
- CRM integration
- Phenomenal call quality
What is Included With Call Center Solutions
Call Center Features
- Skill Based Routing
- Built-in CRM software
- Multi-level IVR
- Automatic Call Distribution
- Customized Call Queues
- Reason Codes
- Tally Codes
- Custom Analytics
- Zero Out
If your small or Large Maryland company is interested in Call Center services or wants to learn more about how how incorporating a call center service can enhance your business, call Datastream Communications at 410.220.2020 or 1.800.974.2605 and speak to a Communications Expert, or contact us for a quote for your company.