Call Queue Manager and User Interface
If your call center has more demand than you do capacity, Datastream communications can help to improve you customer queue experience and maximize your agent resources. Datastream uses intuitive call queuing tools to route your high volume calls in the most efficient flow pattern, this avoids long hold times and gets customers to a qualified agent as quickly as possible. It is important to us that your Maryland, Virginia, Washington DC, and Pennsylvania Businesses remain accessible and professional to your customers at all times.
Why Call Queue Management Tools?
Efficient virtual queuing and customer callback solutions make sense, this keeps customers moving through the service funnel fluidly and keeps your customers satisfied. If you have ever experienced a longer than normal hold time when trying to reach customer service or any other service line, than you understand how frustrating it can be to have that negative experience.
Benefits of Call Queue Management
- Faster Response time during high volumes
- Call back customers who abandon queue
- Web Call back features
- higher conversion rates
- reduced customer abandonment
- cloud based solutions means no expensive infrastructure
- call diversion planning
- per-recorded messages
- improved customer experiences
- Customized call solutions
- Queue prioritizing
- Best possible call flow
If you are interested in solutions for high call volume at your call center, and want the best possible customer experience, call Datastream at 410.220.2020 or 1.800.974.2605 and speak to a Communications Expert, or contact us for a quote for your Maryland, Washington DC, Pennsylvania, or Virginia based company.