Sizable Call Center Solutions

Datastream Communications understands that the needs of Maryland small businesses and those of a large business are versatile, and are constantly changing. Whether you are a small Maryland business who needs minimal customer service call center solutions, or a large corporation who wants to outsource their complex customer service or sales support to a call center, Datastream Communications can meet your call center needs.

call center capabilities

Small Scale Call Center Solutions?

When you are a small business, every single customer interaction matters and is an important part of your businesses lifeline. Because our call center solutions are built to fit your business needs you are able to select the features that are most valuable and necessary for your customers and employees. You will also receive the same 24-7 service that our large corporations, you can expect high quality specialized service from Datastream, we treat small businesses with the big support and big ideas they deserve. Our Call Center Solutions come with flexible pricing to meet your small business needs.

Large Scale Call Center Solutions?

Datastream understands that a large business or corporation have significant call center needs, that require an experienced and organized solution with multiple features flawless service. Our call center services can handle your high volume call flow with efficiency and speedy response time. We have special features and plans that meet the needs of any large business to make choosing a call center solution simple. By using Datastream to support your large business call center needs you will create a more cost effective solution for your business over employing your own call center in-house.

Benefits of Call Center Services

  • Fast Response time
  • Full Scalability and flexibility that grows with your business
  • Customizable Features
  • Experienced and professional agents
  • Affordable and transparent billing
  • Optimized queuing
  • Monthly call analytics
  • Outbound and inbound agent services
  • Voice, Email, and Web chat options to suit your customer service needs
  • 24-7 reliability
  • CRM integration
  • Phenomenal call quality

What is Included With Call Center Solutions

Call Center Features

  • Agents
  • Skill Based Routing
  • Built-in CRM software
  • Multi-level IVR
  • Automatic Call Distribution
  • Pause
  • Customized Call Queues
  • Reason Codes
  • Tally Codes
  • Custom Analytics
  • Zero Out

If your small or Large Maryland, Virginia, Washington DC, or Pennsylvania business is interested in Call Center services or wants to learn more about how how incorporating a call center solution can enhance your business, call Datastream Communications at 410.220.2020 or 1.800.974.2605 and speak to a Communications Expert, or contact us for a quote for your company.

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What Our Customers Say

Our relationship with DataStream began with a referral from our IT company. Navigating through the many different options for telephone service is a daunting task, but with DataStream, we felt like we had an honest, trusted partner. Throughout the entire process of migrating to our new phone system, DataStream was responsive, knowledgeable, and professional. Their equipment and services are top notch, and we couldn’t be happier with the end result!

-Paula T., Rockpoint Corporation

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View The Areas We Serve

Baltimore County Phone Solutions: Baltimore City, Arbutus (21227), Catonsville (21228, 21250), Cockeysville (21030, 21031, 21065), Dundalk (21222), Edgemere (21219), Essex (21221), Garrison (21055), Lansdowne (21227), Lochearn (21207), Lutherville (21093), Middle River (21220), Milford Mill (21244), Overlea (21236), Owings Mills (21117), Parkville (21234), Park Heights (21215), Pikesville (21208), Randallstown (21133), Reisterstown (21136), Rosedale (21237), Timonium (21093), Towson (21204), White Marsh (21162), Woodlawn (21207), and more.

Carroll County Phone Solutions: Eldersburg (21784), Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Taneytown (21787), Union Bridge (21791), Westminster (21157, 21158), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Woodbine (21797), Taneytown (21787), and more.

Frederick County Phone Solutions: Frederick (21701, 20702, 21703, 21709), New Market (21774) , Mount Airy (21771), Urbana (21704), Ijamsville (21754), Walkersville (21793), Libertytown (21762), Damascus (20872), and more.

Howard County Phone Solutions: Clarksville (21029), Columbia (21044), Cooksville (21723), Dorsey (21075), Elkridge (21075), Ellicott City (21043), Fulton (20759), Glenelg (21737), Glenwood (21738), Granite (21163), Hanover (21076), Highland (20777), Jessup (20794), Lisbon (21765), Marriottsville (21104), North Laurel (20723), West Friendship (21794), Woodbine (21797), Woodstock (21163), and more.

Montgomery County Phone Solutions: Olney (20832), Damascus (20872), Laytonsville (20882), Silver Spring (20910), Clarksburg (20871), Gaithersburg (20878), Germantown (20876), Bethesda (20816), Chevy Chase (20815), and more.

Prince George's County Phone Solutions: Bowie (20715, 20716, 20720, 20721), Beltsville (20705), Adelphi (20783), College Park (20740,20742), Greenbelt (25689), Hyattsville (20781, 20782, 20783, 20784), Landover (20785), Laurel (20707, 20723), Springdale (20774), Upper Marlboro (20772, 20774), Woodlawn (21207).

Serving Southern Pennsylvania, All of Maryland, Washington, DC and Northern Virginia

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