Hosted Voice Services
Maryland, Pennsylvania, Washington D.C., and Virginia are all susceptible to harsh east coast weather scenarios. If a storm takes out the city’s phone lines, your hosted voice services won’t fail and your business will still be able to communicate with customers.
By partnering with a Maryland hosted voice service, not only will your phone line be more resilient to weather, your employees will also be able to travel, work from home, and work off-site while still having access to incoming phone calls and voicemails.
How does Hosted Voice Work?
A hosted voice system works by keeping the majority of any necessary equipment located on the premise of DataStream’s secure hosted voice exchange server. With the hosted voice service equipment offsite, your business won’t need to purchase or install any equipment at your location—rather, the equipment can be leased or loaned and needed software can be installed by DataStream.
When a hosted voice phone call is placed to your Maryland business, instead of being routed directly to the dialed number, the phone call is sent to the offsite hosted voice system; from there, via the internet, the phone call is sent to the extension of choice.
Benefits of Hosted Voice Services
- Endless phone system features
- Eliminates on-site IT issues
- Eliminates CAPEX costs
- Future-proofed phone Systems
- Flexibility for the future
- Dissolve Phone Closet Costs
- Work from any location
- Call mirroring
- Average lower Monthly Spend vs. Traditional phone lines
- Multimodal access to your networks
- Operational phone systems when traditional phone lines go down
What is Included With Hosted Voice
Call Management
- Attended Transfer
- Auto Attendant Answering
- Automatic Call Distribution
- Barge
- Burstable Virtual Call Paths
- Busy Call Forwarding
- Call Forwarding
- Call Hold
- Call Park
- Call Que
- Call Recording
- Call Route Time Frames
- Call Waiting Indicator
- Caller ID
- Caller ID Routing
- Direct Inward Dialing (DID)
- Direct Inward System Access (DISA)
- Direct Call Pickup
- Disable Outbound Calling
- Find Me (Digital Assistant)
- Forwarding Calls Locally or Remotely
- Incoming Call Blocking
- Incoming Call Identification
- Incoming Caller ID Routing
- Incoming Privacy Screening
- Listen Live
- Live Person Answering
- Multicast Paging
- No Answer Call Forwarding
- Office Intercom
- One Button Redial
- 1-6 Digit Extension Dialing
- Outbound Dialing Rules
- Outbound Call Blocking
- Ring Groups
- Shared Virtual Call Paths
- Speed Dial
- Unattended Transfer
- Voicemail
- Voicemail to Email
- Voicemail to Text
Call Center
- Agents
- Pause
- Queues
- Reason Codes
- Tally Codes
- Zero Out
- Conference Bridges
- 3-Way Conference Calling
Music on Hold
- Commercials on Hold
- Music (Custom or Default)
Virtual Auto Attendants
- Multiple Top Level Auto Attendants
- Sub-level Auto Attendants
- Top-Level Auto Attendants
Origination and Termination
- Domestic Origination
- Domestic Termination
- E911 Support
- Endpoint Templates
- International Termination
- Shared Line Appearance
- Toll Free Numbers
Reporting
- Accounting and Billing Reports
- Activity Reports
- Call Detail Reports
- Call Traffic Explanation
- Call Volume Graphs
- Call Center Reports
Why Switch From My Legacy Phone System
The modern office is now switching away from the legacy phone system and joining the ease, cost savings, and flexibility of a hosted voice service (PBX). We are seeing a huge shift in our service area of Maryland, Pennsylvania, Washington DC, and Virginia, away from the traditional systems. Traditional legacy phone systems require complicated and costly hard-wiring for each and every phone in the building. The bottom line is a legacy phone system will cost you more money than a hosted voice system.
Why Choose DataStream for Hosted Voice Services?
Here at DataStream Communications we aren’t a big-box supplier or installer of phone solutions—and we don’t want to be. We are a small, locally-owned and operated Maryland business which allows us to focus on our each of our client’s individual needs by tailoring their hosted voice solutions to best fit your business needs. As a locally-owned Maryland business, we see our clients as our neighbors and treat them as such; our customers and their businesses are our number one priority which is why we provide them with responsive customer service 24/7, 365 days a year.
If your Maryland, Virginia, Washington DC, or Pennsylvania business is interested in hosted voice services, or wants to learn more about how hosted voice tools and features can enhance your business, call DataStream Communications at 410.220.2020 or 1.800.974.2605, or contact us for a demo today.
